FAQs
FAQ’s
Find quick answers to our most common questions about cost, exchange, and program reliability. If your specific question isn’t listed, please contact us directly—we’re here to help!
Program and Strategy
How does your service impact my existing vendor relationships?
Our service is supplemental, not competitive. We fill the gap for obsolete parts that your current vendors can no longer support. Your existing service agreements and relationships remain 100% intact.
What is the true ROI of repairing vs. replacing controls?
You achieve significant savings by avoiding CAPEX (capital expenditures). Our repairs cost 30–60% less than new parts. This saves you from the massive, hidden costs of system migration, new programming, and supplemental equipment.
How do you ensure program consistency across hundreds of my sites?
We guarantee enterprise-scale consistency. With 65,000+ units processed, every repair follows the exact same audited process, ensuring quality is identical across all your locations. Every single unit carries the standard 1-year warranty.
What specific brands and equipment do you specialize in supporting?
We focus on legacy control systems from major manufacturers, including Novar, Emerson, Danfoss, ALC, and Johnson Controls. Our expertise covers critical components like RTU boards, refrigeration controllers, and lighting controls—the parts that keep multi-site operations running.
If I use your Revolving Exchange Program, what if you don’t have my specific board in stock?
Our Revolving Exchange Program starts by building a dedicated stock just for your company. If we currently lack your specific part, we immediately prioritize building that initial stock. One way is to send us any used or salvaged units you have, which we repair and add to your dedicated stock. Once established, you get immediate, same-day swaps—your only job is to return the faulty units to us so we can replenish your dedicated inventory.
Repair, Quality, and Delivery
How long does it take to repair my controller?
Our standard repair takes 5–7 business days. If you need it sooner, use our Revolving Exchange Program for same-day shipping. We prioritize speed to minimize your downtime and keep your critical systems running.
What does your 1-year warranty cover?
The warranty covers the full function of the repaired control module. If it fails within 12 months, we re-evaluate it. If it is a valid warranty, we cover the warranty repair at no cost. For more information, see our Terms and Conditions for a complete explanation of our warranty terms.
What quality assurance guarantees the functionality of my parts?
We fully test and validate every board before it ships. We use specialized lab equipment to run the controller under simulated field conditions. If the board doesn’t pass our rigorous functional test, it is not shipped.
I received my controller back, but it doesn’t work. What do I do?
Since we final test every unit, the issue is mostly likely field problem. If troubleshooting doesn’t fix it, contact our customer service team at 502-425-8702 and we will process a warranty return order. Once the unit is in-house, we perform a warranty evaluation and will work with your team to communicate updates.
What does it cost to repair a controller?
You get fixed-price quotes, guaranteeing budget certainty. We never charge time & material (T&M). On average, you will save 30–60% compared to buying a new replacement, and every repair is backed by our standard 1-year warranty.