Frequently Asked Questions
Below are answers to questions we receive often. Should you have a question that is not answered here, please contact us and we’ll get the answer to you promptly.
Should I repair or replace my building automation system?
If you have an aging building automation system, you may be concerned about the looming fact that one day, you will no longer be able to obtain parts and equipment to maintain the system. Many customers don’t realize that there is another option, the concept of repair. Repairing your current building automation system not only extends the life of your equipment, but it also provides the time needed to research and save for future building automation system upgrades. Repairing can extend your product life cycle.
Do you currently support my legacy Building Management / Energy Management System?
We currently support a wide range of legacy building and energy management systems. Below are links to models and systems we currently have repair solutions for:
What is the price of sensors and controls?
Every controller goes through the same level of care, time, diagnostics, and expertise. For this reason, all controllers and sensors have a set price. Due to the varying repair complexity of the many controllers we repair, please contact Asset Technologies customer service directly for a quote.
Is there a warranty on the repaired controller?
Yes! Asset Technologies proudly offers a 1-year warranty on all repaired controllers. Your warranty begins the moment your controller is shipped from our warehouse. This means your repaired controller is guaranteed within that timeframe as long as it does not exceed warranty conditions defined in Asset Technologies Outline of Services.
What does the warranty process look like?
To determine whether a product is under warranty, you must send your controller to Asset Technologies. Once received, we will review the serial number history associated with that controller and confirm the timeframe of repair is within one-year. Once eligibility has been verified, our technicians will proceed with a warranty repair evaluation. Whatever the findings, we work with the customer to determine the next steps.
Should I get a replacement controller while mine is being fixed?
By the time there is a need for a repair solution, controllers are often hard if not impossible to find. Asset Technologies is constantly sourcing high-demand parts and controllers to maintain an in-stock inventory for customers and may have a matching control that can be advanced to you. In addition, as part of the planning process, Asset Technologies recommends the purchase of additional controllers for surplus in the future and welcomes participation of the warehousing and advance exchange programs that we offer.
What happens during the repair process?
Repairs are initiated by calling our customer service department at 502-425-8702 or by emailing email@example.com. Upon submitting your order, you mail your controller(s) to Asset Technologies. Once your controller is received by the lab, the controller is then assigned to a technician. The technician does a thorough evaluation and testing process in addition to complete preventive maintenance that extends the life of your controller. Once complete, the controller is returned to you with a 1-year warranty from date of shipment.
How long does it take to repair my controller?
Several distinct factors can affect the repair time of a controller including size of the order, urgency and complexity of repair. Our technicians begin the repair process with a thorough evaluation and testing of each controller. Once the issue is identified, technicians work diligently to repair and process your controller as quickly as possible. You can inquire about estimated turn-around-time for your controller(s) while placing your repair order.
How long does it take to develop a new repair solution?
Asset Technologies is always looking to expand our service offerings to include additional manufacturers. When a new repair need is discovered, Asset Technologies will begin by asking you several questions about your current building automation system including how many controllers you have, what the current fail rate is and how the system is currently being supported. Once all of the data is collected, Asset Technologies will review qualifying factors to determine the priority of the proposed solution. Once solutions development begins, Asset Technologies strives to have a completed solution within 2-3 months; however, factors including software, controller viability and component availability will play a significant role.
Can I buy sensors from you?
Yes! We source and sell new sensors for our customers. Whether the replacement sensor is an in-stock item or requires a direct from manufacturer recreation, we help to procure the correct replacement promptly.