How one national contractor saved over $2.2M by supporting legacy controls…
The Challenge
In today’s facility management landscape, minimizing downtime and reducing repair costs are critical for national retailers managing large networks of aging building automation equipment (BAS). That was exactly the challenge facing one national contractor overseeing over 2,000 retail locations across the country. They needed a way to support their customers legacy BAS equipment at scale—without compromising speed, cost, or reliability.
With over 4,943 legacy units shipped and a pressing need to keep operations running smoothly, the stakes were high. The client was responsible for managing legacy HVAC and refrigeration controls across a diverse footprint. Their goals were threefold:
- Improve the reliability and responsiveness of field technicians.
- Eliminate the costly delays caused by equipment failure.
- Streamline ordering and warehousing to ensure continuity of service.
The Solution: Scalable Support for Legacy BAS
To help the contractor, Asset Technologies delivered a nationwide repair and logistics solution tailored to the contractor’s service footprint. Here’s how:
1. Legacy BAS Expertise
Asset Technologies supported legacy product lines from Novar Logic One, Novar Opus, Danfoss, and Emerson Climate. This included not only repair services but also providing replacement sensors as supplementary support.
Each unit was backed by a one-year repair warranty, with sensors protected by 2–5 year manufacturer warranties, giving their client peace of mind and long-term value.
2. 1–2 Day Lead Time
To prevent disruption at retail sites, Asset Technologies built a Finished Goods inventory based on the client’s installed base. This allowed for same-day or next-day air shipping of replacement units—cutting downtime by 50% and allowing field techs to stay productive.
The Results
Over an 18-year partnership, Asset Technologies has supported more than 3,000 stores, creating a model of nationwide operational consistency. The results speak for themselves:
- $2.2 million saved in parts and downtime-related costs
- 4,943 legacy units shipped from a central inventory
- 50% reduction in facility downtime
- National coverage with rapid order fulfillment and dependable support
Why It Matters
Legacy control systems remain the backbone of thousands of facilities across the U.S. But without proper support, they become a costly bottleneck. This case study demonstrates how proactive repair logistics and strategic inventory planning can deliver massive savings—without forcing costly system upgrades.
If you’re servicing legacy controls and struggling with part availability, delayed repairs, or mounting costs for your customers, this is your sign to rethink your approach. Contact us today to learn more about how Asset Technologies can support your portfolio!
Author: Alex Addams